Contact

Contact SourceOfTruth.io

Choose the right mailbox for product help, billing, security, or enterprise crawler questions.

Contact channels

Product and enterpriseSupportsupport@sourceoftruth.ioCrawler setup, public-URL access limits, support requests, and general product conversations.Plans and paymentsBillingbilling@sourceoftruth.ioPlans, subscriptions, invoices, credits, checkout gates, billing portal access, and top-ups.Security and abuseSecuritysecurity@sourceoftruth.ioSecurity reports, abuse reports, responsible disclosure, and suspicious account or crawler activity.

What to send

For crawler questions

Include the target public URL, selected mode, export type, approximate time, and any error text or screenshot.

For billing questions

Include the account email, intended plan, whether this is production or local testing, and any Stripe/portal state.

For enterprise questions

Include target volume, concurrency needs, storage requirements, compliance constraints, and expected launch timeline.

For ETL/ELT questions

Supported document ETL/Transform workflows are available today; advanced document-intelligence, connector, or provider-dependent processing may remain gated. Describe the workflow you need help with.

Important status

Crawler and supported document workflows are active customer surfacesBasic crawler and supported document ETL/Transform workflows are active customer surfaces. Robots rules, access restrictions, protected pages, and unsupported inputs can still affect results; advanced or provider-dependent capabilities may remain separately gated.

Human mailboxes are separate from app notificationsContact mailboxes are for human support. Automated product notifications use a separate transactional-provider path that remains separately gated for ordinary production release.